Customer Relations Representative - State Farm Agent Team Member
Full Time • Maquoketa - IA
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 18 years and recently expanded by acquiring a second office. Today, our team includes nine team members across both locations, all working together to help our customers build stronger financial futures.
I’ve been a State Farm agent for 18 years and recently expanded by acquiring a second office. Today, our team includes nine team members across both locations, all working together to help our customers build stronger financial futures.
I’m a proud parent of three very active kids and love supporting organizations in our community, especially those that empower women, such as Opening Doors and She Unites. Giving back and supporting others is a big part of what motivates both me and our team.
Our office culture is fun, energetic, and focused on continuous improvement. We set goals, work hard to achieve them, and enjoy celebrating success together along the way.
For our team, we offer activity- and sales-based commissions, a retirement plan with company match, paid time off, incentivized travel opportunities, health benefits, and a strong focus on work-life balance.
Our mission is to help put as many people as possible into a better financial position. We have a unique opportunity to truly make a difference for the people we serve. We’re looking for hardworking, goal-focused individuals who enjoy helping others, think strategically, and are excited by a challenge. If you’re motivated, people-oriented, and ready to grow, this could be a great place to build your career.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Rachel FitzPatrick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
Compensation: $50,000.00 - $75,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Dubuque, IA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none